Shipping policy

K9 Customs Shipping Policy

Last updated: August 29, 2026

Order Processing

Thank you for shopping with K9 Customs! Our products are made to order through our print-on-demand fulfillment partner, Printify. Because each product is produced after an order is placed, processing and delivery times may vary.

Most Printify orders are shipped within approximately 2–7 business days after an order is submitted for production. Processing times can vary based on the product, selected Print Provider, order volume, product availability, holidays, and other factors.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.

Shipping Within the United States

Shipping options and costs are calculated based on the products in your order and the shipping destination. Available options and applicable shipping charges will be displayed at checkout before you complete your purchase.

For many Printify products, standard U.S. delivery is generally estimated at approximately 2–5 business days after fulfillment, although actual delivery times may vary by product and Print Provider.

Shipping and delivery estimates are not guaranteed.

International Shipping

K9 Customs ships to select international destinations through Printify’s network of Print Providers. Available destinations and shipping options may vary by product and destination.

International delivery times vary by destination and shipping method. Standard international shipping can take approximately 10–30 business days after fulfillment, depending on the destination and Print Provider.

International customers are responsible for providing a complete and accurate shipping address and any information required by their country’s customs authorities.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

K9 Customs is not responsible for delays caused by customs processing or for fees imposed by the destination country.

Tracking

When tracking is available, tracking information will be provided after the order has shipped.

Please allow some time for tracking information to become active after the carrier receives the package.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs associated with reshipping the order.

If you realize that you entered an incorrect shipping address, please contact us at support@k9customs.com as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted for production or shipped.

Lost, Delayed, or Undeliverable Packages

Shipping and delivery are handled through Printify’s network of Print Providers and shipping carriers.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the shipping carrier when appropriate.

If your order is significantly delayed or appears to be lost, please contact us at support@k9customs.com and provide your order number so that we can investigate the issue.

For orders that are returned to the sender because of an unsuccessful delivery, an incorrect address, or other customer-related delivery issue, additional charges may apply for replacement or reshipment.

Damaged or Defective Products

If your order arrives damaged, defective, or with a manufacturing or printing error, please contact us at support@k9customs.com with your order number and clear photographs of the product and packaging.

Printify currently provides reprints or refunds for qualifying damaged or manufacturing-error orders when reported within 30 days of delivery. The product generally does not need to be returned for these qualifying issues.

For additional information, please see our Return and Refund Policy.