Refund policy

At K9 Customs, we want you to love your order. Because our products are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size or color selection, or simply changing your mind after an order has been placed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@k9customs.com within 30 days of delivery.

Please include your order number and clear photos of the item and packaging so we can evaluate the issue and work with you to make it right.

If the issue is confirmed to be a manufacturing, printing, fulfillment, or shipping error, K9 Customs will provide an appropriate replacement or refund at no additional cost to you.

Wrong Size or Color

Please carefully review the size charts, product descriptions, and color selections before placing your order. Because our products are made to order, we generally cannot accept returns or exchanges for an incorrect size, color, or personal preference.

If you believe the item you received differs from what you ordered, please contact us so we can review the order.

International Orders

K9 Customs accepts orders from select international destinations. Shipping availability, delivery times, customs requirements, duties, taxes, and other fees may vary depending on the destination country. Customers are responsible for any applicable customs duties, taxes, or fees that are not included in the purchase price or shipping charges.

For customers in the European Union and other jurisdictions where consumer withdrawal or return rights apply, K9 Customs will honor applicable legal requirements.

Certain products may be made to order or personalized. Where permitted by applicable law, goods made to a customer's specifications or clearly personalized may be excluded from statutory withdrawal rights.

If an international order is eligible for a return or withdrawal, K9 Customs will provide the applicable return instructions. Customers may be responsible for return shipping costs where permitted by applicable law.

If an international order arrives damaged, defective, misprinted, or incorrect, please contact us at support@k9customs.com with your order number and clear photos of the item and packaging so that we can evaluate the issue and determine the appropriate resolution.

Order Cancellations

Orders may be canceled within 1 hour of purchase, provided the order has not already entered production or fulfillment. Once production has begun, we may be unable to cancel the order.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.